Clarity of Requirement

Practising the art of no is proving useful in making sure that what is provided, is the very best for the situation.

I have been asked to provide a service for a group of leaders, within a small time window. Mr Kipling came in handy as this poem gives the edge to ensure that what is being asked for is actually the best fit for what can be provided.

“I KEEP six honest serving-men
(They taught me all I knew);
Their names are What and Why and When
And How and Where and Who”
Rudyard Kipling

And the resulting answer, was “no”. "What we need now is something else, however we can use what is on offer in 9 months time."

A win all round, the client gets to know that they need something different to what they expected, and we get to be sure that what we offer is actually what they want, even if it’s at a later date.